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Shipping & Returns

Xmas Delivery Order Deadlines

Regular by Saturday 12 December 2020 

Express by Saturday 19 December 2020 

LAST ORDERS POSTED 21/12/2020, we will be running on skeleton staff from 22/12/2020 to 4/1/2021. Please email all enquiries during this time and we will be in touch ASAP.

 

***Estimated  Delivery Times***

Click to enlarge

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*Shipping Procedures*


Delivery is via Australia Post however we may choose to send your parcel via our road courier should it exceed Australia Post sizing guidelines.

We endeavour to despatch orders same day or next business day, however should your item be out of stock or there is a complication with your order there may be delays. We will notify you with an ETA via your Outdoors Warehouse account if there are any unexpected delays.

We estimate the following delivery times once your payment is cleared and order has been dispatched. Orders placed after 11am will be sent the following business day.

Australian major cities & surrounding areas     1-5 days
Australian remote areas                                     5-10 days

The estimates given at the checkout stage of your order are estimates from date of DISPATCH, NOT date of ORDER/PAYMENT. Outdoors Warehouse are not responsible for Australia Post delays. The estimated date of delivery between these two points is business days and Australia Post allow another 3 business days in case of any unforeseen delays on non Express Post articles. 

Regular Post-

This method may include Australia Post or Courier. It does NOT require a signature and will be left at the premise if unattended unless stated otherwise. Regular Post shipping rates are calculated using your postcode at the checkout stage.

Express Post-

This method is generally Australia Post Express or equivalent and the fastest possible way to receive your order. Express shipping rates are calculated using your postcode at the checkout stage.

 

INTERNATIONAL ORDERS
Available only to New Zealand, United Kingdom, United States, Canada, Sweden, Netherlands, Japan & China.

Please email [email protected] for shipping details.

For NZ residents we suggest checking the tax calculator on the link below to determine if you will be charged duties & taxes upon entry.

https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/ 

 

*Returns Procedure*

 

In summary, Outdoors Warehouse will accept the following returns within 14 days of dispatch:

Non-defective goods (eg change of mind, exchange of size)
Please be aware, these instances will incur a 10% item value re-stocking fee; 
Customer will be responsible for any additional freight charges


Defective goods (eg broken, or faulty)

EITHER


Please contact us for more information and to determine if you are eligible and meet requirements to return your product.

OR

  1. Determine if your product is ok to be returned
  2. Log in to your account (if you do not have an account, please contact us directly)
  3. Click on "Completed Orders"
  4. Click "Return Items"
  5. Complete the returns form on this page and "Submit Return Request"

We will then contact you regarding your options.

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